International Questions
How long does it take to get delivery?
International orders ship within 72 business hours by USPS. If you prefer a different option, please notify us and we will comply. Delivery is made in the vast majority of cases within 12 business days thereafter. Occasionally it may take a little longer due to delays which are not under our control such as slow acting customs departments or courier delays.
Can you ship as a gift with no declared value to avoid customs and excise taxes?
We are sorry, but this is not possible. In order to guarantee delivery we must insure the shipment. This requires a declaration of monetary value. Then, if a watch or clock is damaged in transit we can claim against the courier and replace the item.
Do you ship to all countries?
There are some countries we will not ship to under any circumstances due to excessive, but we do ship to most countries.
Domestic Shipping Questions
What shipping options does TimeJewels offer?
For domestic shipments within the continental U.S. we ship by 2nd business day air. Please notify us if you require next day delivery and we will comply at an additional charge depending on your location.
How soon will TimeJewels ship my order?
TimeJewels ships most orders on the same business day if the order if placed by 3:00pm pacific time. Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will contact you.
Are TimeJewels shipments insured?
Yes, TimeJewels insures all orders prior to shipping so there is no need to worry about lost or damaged shipments.
Does TimeJewels ship to Puerto Rico or other U.S. territories?
Yes, TimeJewels can ship orders to most valid U.S. territories such as the Virgin Islands and Guam. In these cases we ship via U.S. Postal Service. The shipping fee is $20.00 for this service. Please allow up to 7 business days for delivery.
Does TimeJewels ship to APO or other foreign military addresses?
Yes, TimeJewels can ship orders to most valid U.S. military addresses such as APOs. In these cases we ship via U.S. Postal Service Priority Mail. The shipping is $20.00 for this service. Please allow up to 10 business days for delivery.
Product Questions
Are all TimeJewels watches and clocks authentic?
All watches and clocks sold by TimeJewels are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches or clocks. All products come in the original packaging with all original paperwork and factory serial numbers.
Do all TimeJewels watches and clocks come with a warranty?
All major brand watches and clocks sold sold by TimeJewels include a warranty. Occasional items in the college category are not warranted, but they are immediately replaced if received defective. Please see the warranty page for more details.
Do all TimeJewels watches and clocks come with a serial number?
Yes, all watches and clocks sold by TimeJewels include a factory serial number if applicable.
What types of payment does TimeJewels take?
We can accept Visa, MasterCard, Pay Pal and postal money orders. Purchases by money order will ship after the payment clears.
Will TimeJewels size my watch before it is shipped?
We offer to adjust metal band or bracelet to requested size within original band length on most styles. How it works: If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size. Please measure your wrist, using a soft ruler or measuring tape. (add 0.25 to 0.5 Inch, depends how loose you like it.) All removed band parts will be included and shipped with your watch. In some cases we may need an extra day before shipping. This service is available Only at the time you place the order. Leather band or Bangle are not re-sizable. Please Note: This no charge service is not available for Invicta, EOS or college watches.
How do I measure my wrist?
Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose you like it.
What if I need additional links for my watch?
Please contact us using the contact form to see if additional links are available. Please include the model number of the watch and final size you will need the watch. There may be a charge for additional links.
What is TimeJewels return policy?
Please follow this link for our complete shipping and return policy.
The item I want is not listed on your web site, can you special order it for me?
No, unfortunately all the watches that we carry are listed on our web site. If the brand or model is not listed, than we do not carry it.
After Order Completion
The tracking number I received does not appear to be valid?
Often, we generate tracking numbers before your order is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM pacific time on business days only. I just received my watch and I need to have it sized, what are my options? We recommend that you take your watch to a local jewelry store that provides this service.
I would like to exchange my watch or clock, what do I need to do?
You must obtain a return authorization. Please follow this link for our complete shipping and return policy and instructions for exchanging the watch.
I would like to return my watch or clock for a refund, what do I need to do?
You must obtain a return authorization. Please follow this link for our complete shipping and return policy and instructions for exchanging the watch.
My watch or clock appears to be defective, what should I do?
Please fill out our contact form and describe the issue with as much detail possible. Please include the watch model number.
I have not received an item I ordered?
Please fill out our contact form with your name and watch or clock model and we will investigate your situation.
